Frequently Asked Questions

Important Information

Your balloon will not be inflated when you receive it. You can inflate the balloon(s) with air or helium.

Q. Are the balloons inflated?

A. No, the balloons arrive flat and will need to be inflated with air or helium. You can air inflate with a simple balloon air pump. If you wish to inflate with helium, you can purchase a small helium tank or take it to your local grocery store. Most floral departments will inflate balloons with helium for a small charge. Remember: only helium-inflated balloons will float!

Q. What type of balloons do you print?

A. MyBalloon designs are printed on The Very Best™ Balloons—Qualatex! With a long-standing reputation for quality, Qualatex products are used by professional balloon decorators around the world.

Q. How do I create a balloon?

A. Visit the Help Page for step-by-step instructions and a tutorial video on how to create your balloon!

Q. Will my design be printed on the front, back, or both sides of the balloon?

A. Your design will be printed on both sides of your balloon!

Q. What size are the balloons?

A. The balloons are 18" in diameter when uninflated.

Q. Can I order just one balloon?

A. Yes, we can print just 1 balloon or as many balloons as you would like.

Q. Are quantity discounts available?

A. Yes! Quantity discounts are available starting as low as 2 balloons of a single design.*

1 – $10.00 each
2 to 4 – $9.50 each
5 to 9 – $9.30 each
10 and more – $9.00 each

*Quantities must be of the same design. Discounts are not available for different designs.

Q. How are the balloons delivered?

A. Up to 5 balloons are delivered in an envelope. More than 5 balloons are delivered in multiple envelopes or a box.

Q. How long do they take to arrive?

A. Your custom balloons will arrive in 3-5 business days. You will receive an email indicating when your order has been fulfilled.

Q. I need to change the address details. Can I do this after the order has been confirmed?

A. Yes, we are more than happy to change the address. However we can only do this as long as the balloon has not been shipped.

Q. I need to change the balloon design, photo or text is this possible?

A. We can only change the balloon design, photo or text if it has not been printed. Please email with your order ID and request to check.